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Terms and Conditions

By using this website or making a reservation at IGLOOTEL directly you are agreeing to be bound by the Terms and Conditions detailed below which form the basis of your contract with IGLOOTEL. In the Terms & Conditions set out below, “you” and “your” refers to all persons named on the booking, which includes any individual(s) subsequently added or substituted at a later date. “We”, “us” and “our” all refer to IGLOOTEL.

Please print and retain a copy of this Agreement for your records as it may occasionally be updated.

1. Making a booking

By making a booking you are confirming that you are authorised to do so on behalf of all persons named in the booking and you are acknowledging that all members of your party agree to be bound by these Booking Terms & Conditions.

When your booking has been made a confirmation will be sent to you by email using the email address that you have supplied. You should retain a copy of this confirmation for your reference. Booking confirmations are subject to the availability of accommodation at the hotel.

You should carefully check the details of your confirmation as soon as you receive it. You must contact IGLOOTEL immediately if any of the details are incorrect or incomplete.

We will always endeavour to rectify any inaccuracies or accommodate any alterations you wish to make to your booking. We cannot accept liability for any inaccuracies that are not brought to our attention within seven days of issuing your confirmation, nor can we accept responsibility for inaccurate information that you have supplied.

2. Paying for your booking

Payment can only be made by credit card or in cash onsite. We accept Visa and MasterCard. If you wish to pay in any other way, please contact our IGLOOTEL reservation department for further assistance and booking.

Unless stated as part of your booking, additional items such as (but not limited to) the cost of meals, drinks and travel expenses, are not included in the price of your stay. If you incur any such additional costs you must settle the sum involved prior to your departure from IGLOOTEL.

All prices are quoted in SEK and include tax (VAT).

3. VAT Invoice

A VAT invoice will be provided at the IGLOOTEL upon request on departure.

4. Amendments to your booking

You should notify us of any amendments to your confirmed booking by telephone or in writing (by post or by email to info@iglootel.de) as soon as possible. Amendments are subject to availability and those made outside the cancellation period (see below) may be subject to cancellation charges.

5. Cancellations within the Cancellation Period

Cancellations can be made without penalty up to 14 days from the time of booking and up to 47 days before arrival by email to info@iglootel.de.

Any cancellations 15 days after booking and up to 46 days before arrival will be charged a total of 25% of the booking total.

Cancellations between 45 and 15 days before arrival will be charged 75% of the booking total.

Cancellations within 14 days prior to arrival will be charged 100% of the booking total.

Should you wish to cancel your booking you can cancel by contacting us at info@iglootel.de or + 46 (0)702677089.

6. Cancellations and changes made by IGLOOTEL

In the unlikely event that IGLOOTEL is unable to accommodate a confirmed reservation it may be necessary to offer an alternative of an equal or a superior standard. If at any time we need to make changes that will significantly affect your stay or we need to cancel your stay, we will tell you as soon as possible, offering a suitable alternative. This does not apply to minor changes or events during your stay, resulting from unusual or unforeseeable circumstances beyond our control.

We cannot be held responsible for cancelling your booking as a result of your failure to comply with any requirement of our Booking Terms & Conditions, and we cannot be held liable for any expenses, costs or losses incurred by you as a result of any change or cancellation.

If a guest or a member of your party behaves in a way that causes or is likely to cause danger, upset or distress to a third party or to hotel or guest property, we are entitled, without prior notice, to curtail the stay and request that the person(s) concerned leave the hotel. No refunds or return travel arrangements will be made and we will not pay any expenses or costs incurred as a result of such a curtailment.

8. Additional Requests

All additional or special requests are subject to availability and we cannot guarantee the provision for special requests. Any additional requests made should be prior to your arrival at the hotel, giving reasonable advance notice.

9. Medical conditions

If you or any member of your party has a medical problem or disability which may affect your stay, please notify us us at info@iglootel.de or + 46 (0)702677089 to advise us so that we can make provision for the particular needs of the person(s) concerned, or advise you if we are unable to make such provision. If details are not provided to us at the time of booking, the hotel reserves the right to cancel the booking should it be unable to make appropriate provision for a specific need or needs. 

10. Circumstances beyond our control

We cannot accept responsibility for unforeseen circumstances beyond our control. These include (but are not limited to) adverse weather conditions, fire, strikes, lockouts, conflagrations, explosions, wars or warlike conditions, terrorist activity (or threat of such activity), industrial dispute, natural disaster, substantial restrictions on supplies or injuries and death of an individual(s) through accidental circumstances unconnected with the hotel.

By making a booking you are accepting responsibility for any damage or loss caused by yourself or a member of your party. Full payment for any such damage or loss must be paid to IGLOOTEL on demand. If you fail to do so, you will be responsible for meeting any claims subsequently made (together with our own and the other party’s full legal costs) as a result of your actions.

11. General Information

Checking-in: IGLOOTEL accommodation is available after 18:00 pm as the hotel turns into an art installation during daytime.

If you plan to arrive later than 22.00, please advise the IGLOOTEL Team directly by calling the number given on your booking confirmation.

Parking: On site parking is available on a first come first serve basis.  IGLOOTEL does not accept any liability for any damage or theft to vehicles parked on the premises.

Pets: No pets are permitted in IGLOOTEL. Guests are liable for any damage caused by their pet.

Smoking: IGLOOTEL is strictly a non-smoking hotel. Smoking is permitted in designated areas, such as the “Fire-IGLOO”.

Taxes: All prices include Value Added Tax (VAT) and service.

Accuracy of information on this website: Whereas we endeavour to ensure the information contained within this website is as accurate as possible, there will inevitably be instances where information may be incorrect or out of date. It is always advisable to check specific details that may be relevant to your booking prior to making that booking. For example, information relating to regional or local attractions is intended for your general information and any changes to such attractions or facilities are beyond our control. We reserve the right to amend or remove information at any time and do not accept responsibility for keeping copies of any amended or deleted information.

12. Insurance

It is your responsibility to ensure that any insurance cover you have provides adequate cover for your needs and for the duration of your stay.

13. Our liability to you

We accept liability for, and totally restricted to, overnight stays in accordance with the Booking Terms & Conditions current at the time of booking. We cannot accept any other form of liability.

14. Website Privacy

Reservations: In order to guarantee your reservation you will need to provide us with specific personal details relating to that reservation. Your details will be used only for the purpose of handling that reservation and will be provided to the hotel in which you are staying for that specific purpose.

When you make a reservation we will use your email address for the purpose of fulfilling that reservation. This will include sending you an email to confirm your reservation and may include additional communication should we need to contact you regarding specific requirements or a cancellation.

15. Third party websites and viruses

IGLOOTEL cannot be held responsible for the accuracy, content, or availability of information about the hotel or our organisation that may be found on third party websites. Neither are we responsible for the content or privacy policies of any third party websites that have links to or from the IGLOOTEL website.

Attempts to interfere with the operation of our website, by whatever means, or any attempt to place an unreasonable or disproportionate load on our website or server infrastructure is prohibited.

In the event of our website failing to operate, either in whole or in part, due to infections by computer viruses, bugs, tampering, unauthorized intervention, fraud, technical failures or any other causes beyond reasonable control, we reserve the right in our sole and absolute discretion to prohibit usage of our site and to cancel, terminate, modify or suspend the site.